Effortless Maintenance with Remote Support
Unexpected downtime can disrupt your business. With Toshiba’s cloud-based remote service solution, e-BRIDGE CloudConnect (ECC), we ensure your multifunction printers (MFPs) run smoothly and stay operational at all times.
Toshiba’s e-BRIDGE CloudConnect (ECC) is a device-to-cloud system that enhances service efficiency through proactive monitoring, remote diagnostics, and automated maintenance. It gathers data from your multifunction printers (MFPs) and securely transmits it to our support team via the cloud. By understanding your device performance in real time, e-BRIDGE CloudConnect enables better device management, faster response times, and reduced downtime.
What can e-BRIDGE Cloud Connect do?
Meter Reporting
Collects and transmits your MFP's meter reading for accurate tracking and billing.
Toner Notification
Sends notification when toner levels are running low.
Smart Service Alert
Collects and transmits your MFP's meter reading for accurate tracking and billing.
Schedule Firmware Update
Ensures timely updates for enhanced security and performance.
Remote Support
Allows technicians to access MFPs remotely for troubleshooting and configurations without on-site visits.
Why choose e-BRIDGE Cloud Connect?
Increased Uptime
Consistent performance and uptime ensure efficient, reliable service with minimal interruptions and quick response times.
Simplify Device Management
Toshiba e-BRIDGE Cloud Connect allows you to efficiently manage device configurations across your entire fleet, ensuring compliance with company or regulatory standards. Apply updates or changes remotely, schedule firmware upgrades during off-peak hours to avoid disruption, and quickly restore settings with built-in backup functionality.
Lighten Your Workload
Toshiba e-BRIDGE Cloud Connect reduces manual work by automating routine tasks such as collecting meter reads, and toner monitoring that will automatically trigger supply deliveries. Plus, with a secure cloud-based infrastructure, there's no need for server management or manual backups.
Stay Secure and Up to Date
e-BRIDGE CloudConnect protects your data with strong encryption, secure HTTPS (encrypted) communication, and server authentication. With devices hosted in ISO 27001-certified data centers, Toshiba ensures secure data transmission and compliant remote support for your Toshiba Multifunction Printers (MFPs).
Optimise, Diagnose, and Fix—All Remotely
With the integration of the e-BRIDGE Cloud Connect, e-BRIDGE Remote Diagnosis Tool (ERDT) and e-BRIDGE Remote Assist, remote service is fully optimised.
e-BRIDGE CloudConnect ensures seamless monitoring and cloud-based management, while it works to analyse data and predict potential failures in advance. If an issue occurs, e-BRIDGE Remote Assist enables our technical experts to troubleshoot and resolve it remotely, minimising downtime and eliminating the need for on-site visits.